If an ordered item is found to be out of stock after the order is placed
We apologize for any inconvenience this may have caused! This means that when you placed the order, the item appeared to be in stock. However the item was not found in our inventory when we were preparing to ship it. Unfortunately, we are not always able let you know if or when the item will be back in stock. Since we only carry small quantities of each handcrafted product, the likelihood of us getting a new batch of the exact same product in future is usually low. You may keep checking the website in case we do restock the item, however we will be happy to fulfill your need through a similar product we already have in stock. You can also choose to get a refund instead. Please contact us at firstname.lastname@example.org with your order details.
Shipping and delivery of your order
Orders placed by 2pm on business days generally ship the same day or next business day. Orders placed after 2pm on a business day, or on weekends or holidays, will ship the within 2 business days. During unusual circumstances or during high-volume shipping seasons, order fulfillment may take longer. Orders are usually shipped via USPS (First Class or Priority).
You will receive two email confirmations, one upon placing the order and the second after the order is shipped. Depending on the shipment method, your shipment may or may not have tracking information available. In case tracking information is available, please be patient as it may take up to 2 business days for the updated tracking information to be displayed by the shipping carrier.
In most cases, you will receive the shipment between 5-7 business days from the date of your order.
Actual shipping cost will vary depending on your order and will be displayed during the checkout process before you confirm the order.
International shipping methods, costs and times vary significantly. Please contact us at email@example.com for more information before placing an international order.
Items received not matching order
If you ordered more than one product, please check your shipping confirmation email(s) to see if any of your items will be arriving separately. In case of discrepancies, please contact firstname.lastname@example.org with the order number and pertinent details.
Damaged/defective item received
We want to sort out any issues with faulty items as soon as possible. Please review the "Product Info" FAQs for additional information regarding handcrafted product characteristics, and the "Cancellations & Refunds" FAQs for important policy information.
Wrong shipping address
Please email us immediately at email@example.com with your order number and the correct address, and we’ll do our best to fix it for you. We strive to ship orders quickly, so there’s no guarantee we’ll be able to make corrections to an order before it ships.