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FAQs

Product Info

How are Afleure products made?

Our products are made from Natural Silk, Cotton, and Cotton-Silk fabrics that are handcrafted by skilled artisans using sustainable materials and traditional methods cultivated over generations. Most of these artisans live and work in remote and rural villages in India. Due to amount of handwork involved and the attention to quality, some fabrics can easily take several weeks to product. Most of our fabrics are sourced directly from artisans, cooperatives, and small-scale manufacturers and distributors who follow fair trade practices. We travel all over India to handpick our fabrics and ensure that the fabric meets our strict quality standards.

Beyond fabric procurement, every step of the way, from inspiration to design and execution, is given attention to detail. We only produce limited quantities which ensures a high degree of exclusivity for our customers.

Does Afleure support fair trade?

Yes absolutely! We only work with vendors and manufacturers who follow fair trade business practices. This means that they provide fair compensation and good working conditions for the artisans and other workers. We take fair trade seriously, as we believe that happy and respected workers produce higher quality products. Mutually symbiotic and win-win relationships are the foundation of all our business alliances.

My actual product looks different than the product picture on your website, and even has some defects. What do I do?

We take pride in the quality of our products and will be happy to address any issues or concerns you may have.

Please note that handmade products are going to look different from the machine-made products that we are normally used to. Mild variations in the shade of color, weave and finish are characteristics that are natural to handwoven fabrics.

Also, although we try our best to ensure that the website picture looks exactly like the actual product, pictures on the website may give a slightly different look based on your screen resolution, color settings, type of screen, etc.

What seem to be irregularities or slubs are usually not defects but a result of handwork. These characteristics are part of the charm of any handwoven fabric.

Please contact us at support@afleure.com with your order details in case you have specific concerns about your products.

How do I care for my Afleure products?

We recommend that you follow the care instructions provided with the product for best performance. Please note that the product becomes more comfortable with age and any natural fading only serves to enhance its appeal.

To retain the beauty and quality of your Afleure products over the years, we recommend dry clean only as the best care method. If you have any additional questions about how to care for your product, feel free to contact us at support@afleure.com

 

Orders, Shipping and Delivery

I've received an email saying an item I've ordered is out of stock. What do I do?

We apologize for any inconvenience this may have caused! This email means that when you placed the order, the item appeared to be in stock. However the item was not found in our inventory when we were preparing to ship it. Unfortunately, we are not always able let you know if or when the item will be back in stock. Since we only carry small quantities of each handcrafted product, the likelihood of us getting a new batch of the exact same product in future is usually low. You may keep checking the website in case we do restock the item, however we will be happy to fulfill your need through a similar product we already have in stock. You can also choose to get a refund instead. Please contact us at support@afleure.com with your order details.

How does your shipment and delivery work?

Orders placed by 2pm on business days generally ship the same day or next business day. Orders placed after 2pm on a business day, or on weekends or holidays, will ship the within 2 business days. During unusual circumstances or during high-volume shipping seasons, order fulfillment may take longer. Orders are usually shipped via USPS (First Class or Priority).

You will receive two email confirmations, one upon placing the order and the second after the order is shipped. Depending on the shipment method, your shipment may or may not have tracking information available. In case tracking information is available, please be patient as it may take up to 2 business days for the updated tracking information to be displayed by the shipping carrier.

In most cases, you will receive the shipment between 5-7 business days from the date of your order.

Actual shipping cost will vary depending on your order and will be displayed during the checkout process before you confirm the order.

International shipping methods, costs and times vary significantly. Please contact us at support@afleure.com for more information before placing an international order.

What do I do if items received do not match what I ordered?

If you ordered more than one product, please check your shipping confirmation email(s) to see if any of your items will be arriving separately. In case of discrepancies, please  contact support@afleure.com with the order number and pertinent details. 

What do I do if I receive a damaged/defective item?

We want to sort out any issues with faulty items as soon as possible. Please review the "Product Info" FAQs for additional information regarding handcrafted product characteristics, and the "Cancellations & Refunds" FAQs for important policy information.

What do I do if I enter the wrong shipping address by mistake?

Please email us immediately at support@afleure.com with your order details and the correct address, and we’ll do our best to fix it for you. We strive to ship orders quickly, so there’s no guarantee we’ll be able to make corrections to an order before it ships.

 

Cancellations & Returns

How do I cancel an order after it is placed?

Please email us at support@afleure.com to request any cancellation. Orders cannot be cancelled after the product has been shipped from our warehouse.

How do I return or exchange a product I have already received?

  • Your satisfaction is important to us.
  • All returns or exchanges require an RMA number to be issued by us. Please do not ship any products back without the issued RMA number, as such returns will not be accepted and will be sent back to the sender, and will also be ineligible for any refund consideration.
  • If a wrong item was shipped or if the product was damaged in shipping, please contact us at support@afleure.com within 24 hours of receiving the product in order to process a replacement and issue the instructions and RMA number. Please note that some mild variation in the product color or design is possible compared to the website photograph and will not be considered as a wrong or damaged item. Please review the "Product Info" FAQs for additional information regarding handcrafted product characteristics.
  • In case of any manufacturing defects, please contact us at support@afleure.com within 7 days from the receipt date. We will review your case and notify you of our decision within 5 business days. If we decide to process your case for a return or exchange, we will provide you with instructions and an RMA number to be included with your return shipment. Exchanges will be shipped to you within 3-5 business days of us receiving the returned product.
  • Your email to support@afleure.com must include your contact information (first and last name, email address, billing address and shipment address - all matching the information originally submitted on your order), order number, and a detailed reason for requesting a return or exchange. Pertinent product photographs showing the problem must also be included where possible.
  • All returns/exchanges shipped back to us must be in the condition they were received by you (with original tags still attached) and in the original box and/or packaging. No credit or exchange will be issued if the product shows signs of use, damage or wear when it is received back. Also all return/exchange shipping costs are the responsibility of the customer.
  • For returned/exchanged products, any credit issued will exclude any shipping charges applied at the time of purchase. Credit will be applied to the credit card used with the original purchase and processing may take 7-10 business days after we receive your return.
  • Please contact us at support@afleure.com if you have questions.