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Cancellation, Return and Exchange Policy

Afleure.com Order Cancellation, Return and Exchange Policy

Please email us at support@afleure.com to request any cancellation. Orders cannot be cancelled after the product has been shipped from our warehouse.

All returns or exchanges require an RMA number to be issued by us. Please do not ship any products back without the issued RMA number, as such returns will not be accepted and will be sent back to the sender, and will also be ineligible for any refund consideration.

If a wrong item was shipped or if the product was damaged in shipping, please contact us at support@afleure.com within 24 hours of receiving the product in order to process a replacement and issue the instructions and RMA number. Please note that some mild variation in the product color or design is possible compared to the website photograph and will not be considered as a wrong or damaged item. Please review the "Product Info" FAQs for additional information regarding handcrafted product characteristics.

In case of any manufacturing defects, please contact us at support@afleure.com within 7 days from the receipt date. We will review your case and notify you of our decision within 5 business days. If we decide to process your case for a return or exchange, we will provide you with instructions and an RMA number to be included with your return shipment. Exchanges will be shipped to you within 3-5 business days of us receiving the returned product.

Your email to support@afleure.com must include your contact information (first and last name, email address, billing address and shipment address - all matching the information originally submitted on your order), order number, and a detailed reason for requesting a return or exchange. Pertinent product photographs showing the problem must also be included where possible.

All returns/exchanges shipped back to us must be in the condition they were received by you (with original tags still attached) and in the original box and/or packaging. No credit or exchange will be issued if the product shows signs of use, damage or wear when it is received back. Also all return/exchange shipping costs are the responsibility of the customer.

For returned/exchanged products, any credit issued will exclude any shipping charges applied at the time of purchase. Credit will be applied to the credit card used with the original purchase and processing may take 7-10 business days after we receive your return.

Please contact us at support@afleure.com if you have questions.